Last Updated: March 2026
Welcome to Rinjani Fasa Trekking. By booking our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a reservation.
1. Booking and Reservation
- Reservations can be made through our website, WhatsApp, or official email.
- A deposit is required to secure your booking. The remaining balance must be paid upon arrival in Lombok before the trek starts.
2. Cancellation Policy
- Cancellations made more than 14 days before the departure date will receive a partial refund (subject to administrative fees).
- Cancellations made within 7 days of the departure date are non-refundable.
- In the event of trek closure by the Rinjani National Park (TNGR) due to weather or volcanic activity, we will offer a reschedule or an alternative tour.
3. Health and Safety
- Trekking Mount Rinjani is a physically demanding activity. Participants must be in good physical condition.
- Participants with pre-existing medical conditions (heart problems, asthma, etc.) must consult a doctor and notify us before booking.
- We provide professional guides, but participants are responsible for their own personal safety and belongings.
4. Insurance
- Our packages include standard trekking insurance as required by the National Park. However, we strongly recommend participants have their own comprehensive travel insurance that covers high-altitude trekking and emergency evacuation.
5. Environmental Policy
- We follow the “Leave No Trace” principle. Participants are strictly prohibited from littering, damaging flora, or disturbing wildlife within the Rinjani National Park.
6. Changes in Itinerary
- Rinjani Fasa Trekking reserves the right to change the itinerary due to weather conditions, trail safety, or official regulations from the National Park authorities.